Torben Rick

Current

• Division Director & Group Business Development Executive at Verdo Energy - Denmark

Past

• Independent Executive Interim Manager at Meliorate Solution - Germany
• Business & Financial Improvement Director - Vice President at TDC Solutions A/S - Denmark
• Chief Operating Officer (COO) - Managing Director at Talkline GmbH & Co. KG - Germany

• Project Director at Talkline GmbH & Co. KG - Germany
• Commercial Project Director at Sunrise AG - Switzerland
• Sales Support Director at TDC A/S - Denmark
• Head of Strategic Business Unit at TDC A/S - Denmark
• Head of Logistics & procurement at DanaData A/S - Denmark
• Managing Director at PC Distribution A/S - Denmark
• Head of Marketing at DanaData A/S - Denmark
• Project Manager at Nykredit - Denmark
• Project Manager at Kreditforeningen Danmark - Denmark
• Marketing Coordinator at Kreditforeningen Danmark - Denmark

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Education

• INSEAD
• INSEAD
• Aarhus School of Business

• Syddansk Universitet

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1 more...

Recommended

64 people have recommended Torben

Connections

500+ connections

Industry

Oil & Energy

Websites

• Contact Torben Rick

Torben Rick’s Summary

Experienced senior executive, both at a strategic and operational level, with strong track record in developing, driving and managing business improvement and development, change management and turn-around.

Extensive experience within operations: Customer Service, business development & improvement, logistics & procurement, product management & development, sales and cross-functional business improvement.

Strong strategic management experience in developing strategic directions.

By constantly challengeing the way things are done combined with the organizational refocusing programs has been the key factors in obtaining the results:

► Significant financial improvement
► Increasing customer base
► Increasing service-level - customer service
► Increasing customer and employee satisfaction.

International experience from management positions in Denmark, Germany and Switzerland.

Fluent in Danish, German and English

Torben Rick’s Specialties:

Business Development, Business Improvement, Business Performance Management, Business Process Reengineering, Business Transformation, Change Management, Continuous Improvement, Cultural Management, Customer Service, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations management, Organizational Development, Performance Improvement, Performance Management, Programme Management, Purchasing, Restructuring, Service Management, Turnaround

Torben Rick’s Experience

• Division Director & Group Business Development Executive

  Verdo Energy - Denmark

  (Oil & Energy industry)

  2009 — Present (less than a year)

  Division Director responsible for the fiber company Verdo Tele A/S and member of the Executive Management Board of Verdo Energy A/S.
  
  Group Business Development Executive: Group business development and strategy, mergers and acquisitions, business & financial improvement, cross-functional business improvement.

• Independent Executive Interim Manager

  Meliorate Solution - Germany

  (Management Consulting industry)

  2008 — 2009 (1 year )

  Interim Business Development Advisor Energi Randers - Denmark (Energy industry ). Hired by the CEO to evaluate and improve a major strategic project.
  
  Interim Business Development Advisor Vopium - Germany (Mobile VOIP). Hired by the board to develop “routes to market” in Germany.
  
  Interim Business Development & Financial Improvement Executive Comlog A/S - Denmark & Germany (Telematic). Hired by the board and charged with turning around the company which was highly under-performing as to its financial performance and product quality
  
  ► Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008

• Business & Financial Improvement Director - Vice President

  TDC Solutions A/S - Denmark

  (Privately Held; TDC; Telecommunications industry)

  2006 — 2007 (1 year )

  Reporting to the CEO of TDC Solution A/S, responsible for Business & Financial Improvement with 34 employees - Lean Management, Business Process Management and reduction of production and capacity needs.
  
  ► Total “cash-in” of € 85m corresponding to 9% of the total cost base

• Chief Operating Officer (COO) - Managing Director

  Talkline GmbH & Co. KG - Germany

  (Telecommunications industry)

  2001 — 2006 (5 years )

  Member of the Board of Directors (Geschäftsführung), responsible for 480 employees covering customer service, eBusiness, marketing, product management, procurement and sales with and a yearly revenue of € 1.000m
  
  ► EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005
  ► EBITDA-margin increased by 82% to 7,0% and OPEX per customer declined by 65%
  ► Customer base more than doubled (to 3,4m) and customer satisfaction increased from index 100 to 124
  ► Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers
  ► Employee satisfaction pushed from index 72 to 83 points
  
  Bought by Debitel A.G

• Project Director

  Talkline GmbH & Co. KG - Germany

  (Telecommunications industry)

  1999 — 2000 (1 year )

  Member of Erweiterte Geschäftsführung (EGF), reporting to the CEO, responsible for business development
  
  ► Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program
  ► Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple)
  ► Reduced call volume by 35% with a wide range of self-services
  ► Reduced churn by 45% with retention/prevention programs

• Commercial Project Director

  Sunrise AG - Switzerland

  (Privately Held; Telecommunications industry)

  1998 — 1999 (1 year )

  Reporting to the CEO, responsible for business development in a recently established communications company owned by TDC, British Telecom, UBS, Migros and SBB.
  
  ► Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration
  ► Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m
  ► Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"

• Sales Support Director

  TDC A/S - Denmark

  (Privately Held; Telecommunications industry)

  1997 — 1997 (less than a year)

  Head of domestic and international sales support with 72 employees, including 7 function managers.
  
  Responsible for domestic and international pre-sales support, project management, Total Service Management, contract administration, development and implementation of Balanced Scorecard.
  
  ► Reengineered the total sales supporting process in TDC
  ► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff

• Head of Strategic Business Unit

  TDC A/S - Denmark

  (Privately Held; Telecommunications industry)

  1995 — 1996 (1 year )

  Reporting to the Division Director, Total Service Management with 13 employees.
  
  Business and market foundation in the newly established Strategic Business Unit starting from scratch. Responsible for development and implementation of services within IT Facility Management.
  
  Annual sales responsibility of € 13m, responsible for overall marketing strategy, customer and competitor analyses, development of various sales & marketing tools, PR activities, conferences, seminars etc.

• Head of Logistics & procurement

  DanaData A/S - Denmark

  (Information Technology and Services industry)

  1992 — 1995 (3 years )

  Reporting to the CFO, responsible for procurement, warehouse, configuration and test center and dealer team with a total of 37 employees.
  
  Procurement of € 100m distributed on 4,500-5,000 article numbers with an average inventory turnover ratio of 11-12. Sale to retailers with an annual sales budget of € 30m.

• Managing Director

  PC Distribution A/S - Denmark

  (Information Technology and Services industry)

  1992 — 1995 (3 years )

  Responsible for the distribution company PC Distribution A/S of (50 percent owned by DanaData A/S). International contract negotiations in USA, UK, France and Germany.

• Head of Marketing

  DanaData A/S - Denmark

  (Privately Held; Information Technology and Services industry)

  1990 — 1991 (1 year )

  Head of the central marketing department with 4 employees. Overall responsibility for DanaData’s operational & strategic marketing.
  
  Responsible for international marketing activities in connection with International Computer Group (ICG) in Paris.

• Project Manager

  Nykredit - Denmark

  (Financial Services industry)

  1989 — 1990 (1 year )

  Responsible for operational & strategic marketing (B2B) and central sponsoring.

• Project Manager

  Kreditforeningen Danmark - Denmark

  (Banking industry)

  1988 — 1989 (1 year )

  Responsible for the project group: “Sale and marketing” whose purpose was to draw up strategic proposals for the executive committee and the board of directors at Kreditforeningen Danmark as part of the planning project “A plan for KD”

• Marketing Coordinator

  Kreditforeningen Danmark - Denmark

  (Banking industry)

  1987 — 1988 (1 year )

  Responsible for the decentralised marketing and sponsoring function in the Funen area with 2 employees.

Torben Rick’s Education

• INSEAD

  Customer Orientation - Executive Program 2004 — 2004

• INSEAD

  High Performance Organisations - Executive Program 2001 — 2001

• Aarhus School of Business

  M.Sc. (Econ) , 1984 — 1987

• Syddansk Universitet

  B.Sc. (Business Economics) , 1981 — 1984

Additional Information

Torben Rick’s Websites:

• Contact Torben Rick

Torben Rick’s Interests:

Tag:, Acquisition Integration, Balanced Scorecard, Business Development, Business Improvement, Business Performance, Management, Business Process Reengineering, Business Restructuring, Business Transformation, Change Agent, Change Management, Chief Restructuring Officer, Commercial Management, Continuous Improvement, Corporate Recovery, Corporate Restructuring, Cultural Management, Cultural Transformation, Customer Service, Efficiency Enhancement, General management, Innovation, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations Management, Organizational Development, Performance Improvement, Performance Management, Process Improvement, Program Development, Programme Management, Project Management, Purchasing, Restructuring, Restructuring Manager, Service Management, Troubleshooting, Turnaround, Turn-Around Management, Denmark, Germany

Torben Rick’s Groups:

•    Executive Interim Network
•    Business Improvement, Change Management & Turnaround
•    Social Media - Social Network

Torben Rick’s Honors:

► Connect Call Center Test: Best in class 2001 and 2003
► CCF Quality Award 2006 - call centre Forum Germany
► Best Workplaces in Germany 2006 - Deutschlands beste Arbeitgeber 2006