Business Analyst Quality, Post Sales Support at Motorola
Flensburg Area, Germany
- Current
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- Data Analysis & Returns Prevention, EMEA Lead at Motorola
- Past
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- Customer Service Engineering (EMEA Service) at Motorola
- Service Analyst Quality (EMEA Service) at Motorola
- Line Quality Assurance Engineer (Manufacturing) at Motorola
- Production at Motorola
- Education
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- Motorola University
- IHK Flensburg
- Staatliches Berufsschulzentrum Wirtschaft und Verwaltung "Europa-Schule" Jena
- Polytechnic secondary school "Emil Wölk", Jena
- Recommended
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- Industry
- Telecommunications
Ronald Sachse’s Summary
A qualified, experienced and highly motivated Quality Analyst that uses [Lean] Six Sigma, DMAIC, and TQM methodologies to support, drive and share best practices across the region to provide tools and techniques for analyzing data to reduce or better yet avoid or prevent returns, to improve products, to reduce warranty costs and to monitor product performance.
Extensive “state of the art” experience in Quality Managment of Mobile Phone manufacturing, operations, supply chain and product development (reliability). Therefrom 10+ years of experience of Customer Service that includes control and optimization of Repair Processes, New Product Introduction and Product Service Engineering.
A visionary with strong knowledge of techniques for analyzing data, problem solving and project managment skills, effective communicator who encourages team spirit.
EDUCATION - KNOWLEDGE - EXPERIENCE:
• In depth knowledge of reporting tools such as Web Intelligence, Business Objects, SAS SWA & SAS Enterprise Guide
• 5+ years of reporting and business analysis experience
• In-depth product knowledge of Mobile Phones (Technical apprenticeship)
• Quality apprenticeship incl. TQM, DEMAIC, TL9000 in Manufacturing and Service
• Reviewing of technical problems and procedures and recommend solutions to problems or changes with procedures
• Strong organizational skills; demonstrated ability to multi-task and prioritize in a changing environment
• High level of attention to detail and excellent follow-up skills
• Energetic, dynamic, Inspiring.
• Fluent in English and German language
Ronald Sachse’s Specialties:
• Black Belt Training at Motorola
• Advanced competency in SAS Warranty Analysis,Minitab, Business Objects, MS Office (Excel, Access, Power Point)
• Strong Analytical and Problem solving skills
• Practical experience in quality, production, service engineering work of Mobile Phones
• Strong field failure analysis experience
• Strong presentation and project management skills
• Customer Satisfaction & Loyalty
• Flexibility, persuasiveness, having endurance
Ronald Sachse’s Experience
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Data Analysis & Returns Prevention, EMEA Lead
Motorola
(Public Company; MOT; Telecommunications industry)
October 2007 — Present (2 years 3 months)
• Design, develop and publish daily, monthly, quarterly and annual reports using Web Intelligence, BO Enterprise
• Ensure the highest level of data integrity for decision-making purposes between multiple sources of data
• Conduct data audits to ensure business processes and systems compile to the highest level of accuracy for reporting needs while investigating and identifying potentially areas of improvement
• Monitor product field performance - Interpret data information on product performance and give feedback/take actions
• Perform, drive early detection, identify major product quality issues and their impact on the business
• Provide consultative recommendations, reporting solutions, expertise and on-going support to DARP customers
• Manages product issues reaction processes/projects and provide support continuously
• Drive & support return prevention projects
• Liaise Operations and Engineering on specific product quality issues as the subject matter expert
• Work with the business unit to convert the business KPIs into technical metrics -
Customer Service Engineering (EMEA Service)
Motorola
(Public Company; MOT; Telecommunications industry)
September 2003 — October 2007 (4 years 2 months)
• Create and issue business / quality and product performance reports to the Customer Service Managers, Design Engineering and Quality Organisations [Europe & Global]
• must be able to identify major issues and their impact on the Motorola business
• Support the analysis & CC engineers during the root cause analysis of e.g field reliability issues, OOB (IFQ) issues, NPI process and MOL process
• Check data for trustworthiness
• Observe and support NPI process for EMEA
• Provide and share technical solutions and information to EMEA MASC Supporter team
• Review /Interpret data/Information on product performance and give feedback into global Service Organization
• Perform and Drive root cause analysis
• Coordinate and support Field Failure Sample Requests
• Follow up and realize the Motorola business goals. -
Service Analyst Quality (EMEA Service)
Motorola
(Public Company; MOT; Telecommunications industry)
October 1998 — September 2003 (5 years )
• Liaise with int/ext service, quality, manufacturing and development
• Manages issues reaction process and supports for the region and provides technical support to key customers [Global]
• Support Service Managers and Service technician with country on specific Operational Issues in EMEA
• NPI - Support Service Engineering / Product Launch Team / S/W Group. Support the analysis & CC engineers during the root cause analysis of field reliability and NPI issues.
• Support CC to establish NPI process
• Attend and manage face to face regular communications and projects with key 3G customers
• Drive root cause analysis and resolutions with Competency Center and Engineering teams (FDI Project established in 2001 in HTC)
• Drive RTV (Return to Vendor) process with suppliers and service teams
• Establish with HTC team Repair Engineering initiatives/guidelines (RSP - Repair Support Pilot)
• Drive and establish HTC internal procces improvements/guidelines -
Line Quality Assurance Engineer (Manufacturing)
Motorola
(Public Company; MOT; Telecommunications industry)
December 1993 — October 1998 (4 years 11 months)
• Monitoring & Controlling of running production from quality perspective
• Direct and coordinate fabrication and quality activities to ensure manufacturing processes and products are conform to Motorola sixsigma quality standards and customer specifications.
• Direct and Coordinate quality projects to drive and establish procces and product improvements -
Production
Motorola
(Public Company; MOT; Telecommunications industry)
April 1992 — December 1993 (1 year 9 months)
• start of pilot manufacturing of GSM mobile phones
• supervisor assistent of assembly lines
• technician assistent - repairs of line fall out's
Ronald Sachse’s Education
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Motorola University
certified , Black Belt Training , 1999 — 2002
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IHK Flensburg
Electronic Advanced Part 1-4, (Technique, Physics, Mathematics,Informatics) 1996 — 1997
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Staatliches Berufsschulzentrum Wirtschaft und Verwaltung "Europa-Schule" Jena
Bachelor , 1987 — 1989
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Polytechnic secondary school "Emil Wölk", Jena
high school diploma (Realschulabschluss) , 1977 — 1987
Additional Information
Ronald Sachse’s Interests:
Photography, traveling, swimming, reading, history ancient middle ages, meet interesting people...
Ronald Sachse’s Groups:
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American Society for Quality -
Motorola Alumni -
XING.com -
Business Intelligence Professionals -
Motorola Past & Present
Ronald Sachse’s Honors:
Motorola Bravo Award 2006
Ronald Sachse’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
